SYMPHNY PTY LTD, trading as In Symphony ("we", "our", "us"), respects the privacy rights of our users and recognises the importance of protecting the personal information we collect about you. This Privacy Policy applies to our website and services that link to or post this Privacy Policy (collectively, the "Services").
 
This policy sets out how we collect, use, disclose, store and protect your personal information. We comply with the Australian Privacy Principles set out in the Privacy Act 1988 (Cth).
 
1. Information We Collect
We collect personal information that you directly provide to us, such as your name, email address, and contact details when you use our Services. This information is collected through our website forms and is used for the purposes of customer support and marketing.
 
We also use third-party tools, such as cookies and Google Analytics, to help us understand how you interact with our Services.
 
2. How We Use Information
The information collected is used to provide customer support and marketing services. This enables us to communicate with you, assist in solving any issues you might have, and inform you about our services.
 
3. Information Sharing
We do not share your personal information with third parties unless it is necessary for the performance of our services, or if we are legally obligated to do so. Any third-party service providers we employ are required to maintain the confidentiality of your information and are prohibited from using it for any purpose other than to carry out the services they are performing for us.
 
4. Data Retention
We retain your data for as long as is necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. We have implemented measures to ensure that your personal information is deleted after a reasonable time period, according to our data retention policies.
 
5. Security
We take the security of your data seriously. We have implemented appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect. These include, but are not limited to, data encryption, firewalls, and secure server locations. We also review our security procedures regularly to consider appropriate new technologies and methods.
 
6. Your Rights
You have the right to access, correct, and request deletion of your personal data. If you would like to exercise any of these rights, please contact us using the information in the "Contact Us" section below.
 
7. International Data Transfers
We do not transfer your personal data internationally.
 
8. Data Collection From Minors
We do not knowingly collect personal information from individuals under the age of 18.
 
9. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at: https://www.insymphony.com.au/contact